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Are Reporters a Pain in the Ass?

This recent exchange between a reporter and Senator Lindsey Graham applies to business too, not just politics. Reporter: Do you believe the news media is the enemy of the people? Sen. Lindsey Graham: “No, I think the press in America is a check and balance on power. … Sometimes you can be a pain inRead More
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Blog, Featured

How our “No Jerks” Policy Has Helped Our Business

Did you know we have a “No Jerks” policy? It applies to both our co-workers, and our clients.  While the phrase may seem lighthearted or written to amuse, we’re serious about it.  And yes, we believe it’s helped our business. Here’s what the “No Jerks” policy means. 
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Part 3 of What Companies Should Do During a Media Crisis:  Communicating to your Impacted Customers and Supporters

The hardest and most important communications you have to handle during a crisis is to set the right tone and be responsive when sharing information to your supporters and any impacted customers. Your customers are the ones who ultimately hold your company’s destiny in their hands.  If you want to weather the storm, the easiestRead More
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Blog, Featured, Uncategorized

Part 2 of What Companies Should do During a Media Crisis: Communicating Internally to Your Staff During a Crisis

A crisis doesn’t only effect customers, it directly effects your staff. It’s your staff that has to communicate with angry, scared customers – calming their fears and resolving their problems. It’s your staff that needs to keep their cool, show empathy and have crazy amounts of patience. In Part 1 of this four-part series weRead More
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