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Part 3 of What Companies Should Do During a Media Crisis:  Communicating to your Impacted Customers and Supporters

The hardest and most important communications you have to handle during a crisis is to set the right tone and be responsive when sharing information to your supporters and any impacted customers. Your customers are the ones who ultimately hold your company’s destiny in their hands.  If you want to weather the storm, the easiestRead More
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Blog, Featured, Uncategorized

Part 2 of What Companies Should do During a Media Crisis: Communicating Internally to Your Staff During a Crisis

A crisis doesn’t only effect customers, it directly effects your staff. It’s your staff that has to communicate with angry, scared customers – calming their fears and resolving their problems. It’s your staff that needs to keep their cool, show empathy and have crazy amounts of patience. In Part 1 of this four-part series weRead More
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Blog, Featured

8 Tips to Submitting Award Winning Nominations

by Josh Weiss It’s one thing if you say you’re good, but it’s something else when you can point to an award proving you really are good!  Awards are a great way to give your company third-party credibility and build trust.  The best part, is that you can win even if, technically, you lose! Here’sRead More
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