More Family Meals, More Screen Time, More Discipline: A Portrait of American Parenting During the COVID-19 Pandemic

by Josh

Four in 10 parents say they are having more meaningful conversations as a family

SCOTTSDALE, Ariz. (April 15, 2020) — A new normal of family life is emerging in post-coronavirus America, a new survey of parents shows – from more frequent family dinners and movie nights, to jumps in discipline and depression, to one-fifth of American parents reporting buying a gun in the last month.

And, not surprisingly, the new normal includes a lot more screen time for everyone. Half the children in the sample got five or more hours of screen time on the preceding Friday, according to their parents, up from 26% on a typical Friday before the pre-coronavirus.

The IPREX Parent Normal survey, fielded between April 1 and 8 by the research and creative firm Marketing for Change Co. for Scottsdale-based 10 to 1 Public Relations and its partners in the IPREX global communication network, asked 1,519 U.S. parents and other caregivers about their behaviors, their children’s behavior and their perception of what other parents do. The findings produced what is perhaps the first statistical portrait of American parenting in the pandemic.

“The survey highlights the real impacts of the COVID crisis on family habits and priorities.  While highlighting both American resiliency and challenges, the survey forecasts dramatic long-term changes taking root in the American public as we eventually reach a new normal,” said Josh Weiss, President of 10 to 1 Public Relations. “Early access to this real-time portrait of new behaviors within families and consumers is providing our clients and advantage as we have already begun updating communications strategies to better position and generate results for our clients for the future.”

The survey results show evidence of sadness and fear, but also glimmers of hope. It’s been a tough month: A third of the parents reported someone in their household losing a job as a result of the coronavirus. But while most parents are imposing strict new restrictions on their children’s movements and many report feeling depressed, most are also experiencing a new sense of togetherness and many are outdoors more, exercising more and even recycling more. 

It is also a story of two Americas, with job losses less common among the wealthiest families and middle-income parents more likely than lower-income parents to be newly working from home. Wealthy parents (household incomes over $100,000) were the most likely of all to be newly working from home.

Highlights include:

  • Nearly two out of three parents are barring their children from playing with children who don’t live with them. Almost a third of parents (31%) have gone so far as to limit their children to their own home and yard.
  • Nevertheless, a large share of children — about a third — were still playing the same amount or even more with children outside their home. The biggest factor here is the parent’s parenting style, with authoritative parents — those who jointly make rules with their children — having the most success at this form of distancing.
  • In the past three weeks, over three-quarters of parents have told their children over 5 about both washing hands regularly and keeping 6 feet from others to avoid spreading germs.
  • Almost two out of three (64%) parents say they are eating and watching entertainment together more as family than before the coronavirus. More than half are also cooking at home together (57%) and playing board games together (52%) more.
  • About half the parents (48%) say they are going on walks or runs more often with their family. Four in 10 parents say they are having more meaningful conversations as a family (42%), and roughly the same amount are watching the news together more often (39%).
  • But even as two-thirds of parents (65%) spend more time with their children, 57% report spending less time with their friends. Two out of five (38%) say they are feeling down or depressed more often, compared with 17% who say they feel that less often. 
  • Nearly one out of three parents of children under 13 (30%) say they find themselves disciplining their children more, including adding new rules, being stricter, yelling, imposing time-outs and withholding things. One in four (27%) of those parents are spanking more. Parents in places where schools and daycare centers had more recently closed were more likely to be disciplining more – potentially an indication of the challenges parents face as children initially spend more time at home.
  • One out of five parents (22%) reported buying a gun for their home in the past month. The bulk of these same parents (83%) also talked to their children about gun safety in that same period.
  • Average screen time since the coronavirus hit has jumped 38%. Last Friday, parents reported their children spent an average of 5.1 hours on screens compared to 3.7 hours on an average Friday before the coronavirus. Teenagers last Friday had an average of 6.2 hours of screen time, which includes gaming, entertainment, academics, social media and other online activities. The good news: 43% of the increase for all ages was in distance learning and academics. 
  • Parents are also changing their own behavior. While 58% report spending more time on computers and smartphones, 41% of parents are exercising more and 37% are spending more time outdoors.
  • Being home can also mean being more environmentally conscious. Roughly one in three parents say they are recycling more (31%) and conserving energy more (33%), and nearly one in four are composting food waste more (24%). But a third are also using more disposable plastics (34%).
  • Though most lower-income and middle-income families report giving less or the same amount to charity, 31% of parents with incomes above $100,000 said they were giving more to charities since the coronavirus.  

The IPREX Parent Normal Survey was conducted by Marketing for Change Co. April 1 through April 8, 2020, using a sample of 1,519 parents and caregivers nationwide. (Three percent of the sample were grandparents who were the primary caregivers for children in their household; 1% were other caregivers). The online sample aligned with U.S. Census estimates for gender, income, race, ethnicity and region. All online polls are, by definition, non-probability samples that technically cannot have a known margin of error. But online samples, if recruited, managed and selected correctly, can effectively replicate known populations with high levels of accuracy. For this survey, Marketing for Change used the world’s largest first-party data and insights sample source, Dynata’s 60+ million consumer panel. The margin of error for a random probability sample of 1,519 is +/- 3%.

About 10 to 1 Public Relations:
Scottsdale, Arizona-based 10 to 1 Public Relations is a strategic public relations firm focused on developing and implementing strategies that grow and maintain the positive awareness and reputation of its clients. Launched in 2012, 10 to 1 Public Relations’ philosophy is that it takes 10 good things to be said about a company to make up for one bad. Since it’s only a matter of time before a negative comment (true or false) is made, it’s essential to build up a company’s “good will bank” to protect its long-term image and reputation. This philosophy led to the company’s name. It is the only member of the IPREX in the Southwestern U.S. www.10to1pr.com.  

About IPREX

As a global network of nearly 70 communication agencies in 26 countries, IPREX agencies deliver successful responses to communication challenges. IPREX offers our partners’ clients seamless world-class advice and implementation – and provides partners with the infrastructure and support they need to win and manage such assignments. Clients choose IPREX partners for their influence in their own markets and because our management systems make the diversity, innovation and dynamism of owner-managed agencies work to their advantage. www.IPREX.com

About Marketing for Change Co. 

Marketing for Change is a full-service creative and research firm anchored in social psychology and behavioral economics and focused on doing good. The agency uses its own behavioral-determinants model to develop and produce products, experiences and campaigns to influence behavior for foundations, governments, nonprofits and healthcare companies. M4C’s efforts not only win awards, but are featured in textbooks and reviewed in peer-reviewed journals. The agency’s mission is to make what’s good more fun, easy and popular. www.Marketingforchange.com

12 Tips for Successful At-Home Remote Video Interviews with the Media

by Josh

You’ve landed a remote interview with a television station, congratulations! How do you make sure it goes well and you get your message across? How can you best avoid any technology failures or unwanted interruptions?

There are several things to keep in mind to ensure that you are prepared for the interview, both when it comes to visuals and audio.

BEFORE THE INTERVIEW

1. Ensure you have the proper technology. Things to consider:

  • Make sure that you have the appropriate video software downloaded to your computer and that it is the most updated version.
  • If you have an external camera and/or microphone, ensure they are set up and working.
  • You can use headphones during the interview to enhance your audio, as the microphone will be higher quality than a standard computer microphone and be closer to your mouth to pick up your sound better. However, do not use large over-ear headphones as they will not look appealing on camera. Earbuds are recommended. If they are corded, use the one side with the microphone and hide the cord as best you can.

2. Identify your interview location. This should be a room in your home that has a door that can be closed to shut out unwanted interruptions. It should also be as close as possible to your internet router to ensure you have a strong internet connection.

3. Set up your space. Things to pay attention to:

  • Light source – You want to avoid any light coming from behind you. If you have to position yourself in front of a window, close the blinds. A “fancy” at home set up will include a “ring light” that will cast a favorable light on your face to make you look your best. If you do not have access to a ring light but your face lacks the proper lighting, find a lamp in your home that you can position that shines some light on your face.
  • Background – You don’t want a cluttered space in the background, but you also don’t want it to be barren. Positioning a bookshelf behind you is usually an appealing visual. Doublecheck the bookcase before the interview to ensure that all of the viewable titles are appropriate. If you don’t have a bookshelf, you can use a small table or desk behind you to arrange some memorabilia like photos or other décor for some visual interest. If you have merchandise or props related to your interview/company, they should be placed somewhere in the video frame.
  • Set up a comfortable chair – You will want to be seated during the interview to prevent any random movements that may be distracting. Avoid a swivel chair if possible.
  • Camera/Computer Position – Depending on how you will be seated, you will want to set up your computer or camera so that it is elevated. The camera should be level with your eyes for the optimal image. Elevate your computer by using a laptop stand or a stack of books. For the best framing, you’ll want to position the camera about an arm’s length away from you.

4. Run a Test. Using the appropriate video software with any external equipment set up, run a test call with a friend or colleague to ensure that your video and audio are working well and that you are happy with your setup.

DURING THE INTERVIEW

5. Prevent any noise interruptions. Items to check off:

  • Turn your phone to “do not disturb” mode.
  • Put a sign on your door that says, “do not disturb.” If necessary, do the same for your front door and ask people not to ring the doorbell.
  • Alert family members of your interview time and request that they stay quiet or in another part of the house.
  • Hide pets in another room for the duration of the interview.

6. Wear the appropriate clothing. Avoid bright patterns or colors that would blend in with your background. Solid pastels are best. Do not wear bright white or green, as these colors do not work well on screen.

7. Keep your body in check. Things to keep in mind:

  • Check your posture. While seated, make sure you are sitting straight up. Roll your shoulders back to check you have the right posture.
  • Stop bouncing your legs. It’s normal to experience some nerves before or during an interview. Keep your feet planted to avoid bouncing your legs.
  • Watch your hands. Some people are very expressive with their hands when they speak. This can be distracting during a video interview. Try to keep your hands in your lap while you’re speaking for the most part, a little hand motion during some of the interview is okay.
  • Grab a glass of water to keep by your setup in case it is needed during the interview.

8. Speak slowly and clearly. Speak more slowly than you normally would, it may sound weird to you but it will help you reduce the number of “ums” and allow the viewers to better follow your messaging.

9. Keep eye contact with the camera. It may feel awkward not looking at the computer screen when answering the reporter’s questions, but you’ll look your best for the interview when you are looking directly at the camera while you are speaking.

AFTER THE INTERVIEW

10. Thank the reporter. Ask if there is anything else that you can do to help them with the story. If the interview was recorded and will be used later, ask when they anticipate the interview will air.

11. Send b-roll and photos. If the interview was recorded, send the reporter any additional b-roll or photos that could help enhance their story.

12. Share the interview. Once the interview has aired or been posted, share it far and wide via your social media channels and email newsletter! Be sure to also post it to the media or blog page of your website. 

Following these tips should guarantee a successful remote at-home video interview. It is particularly important to consider these tips at this time while the coronavirus pandemic has forced many television news stations to shift operations and prioritize remote interviews like these. By providing an excellent interview, it’s more likely that you’ll be invited back for another interview in the future.

— written by Erica Fetherston, Sr. Account Exec at 10 to 1 Public Relations

The First 24 Hours of a Crisis: Offer Questions, NOT Answers

by Josh

Boom.  Out of nowhere, a crisis hits your company or community. As the leader, everyone’s turning to you.  In part to see how you react, but mostly for instruction confirming how they’re supposed to respond. 

Everyone’s turning to you for answers- but that’s the last thing you should be doing during the first 24 hours of a crisis.  Your job the first 24 hours is to ask questions, and to avoid giving answers.

The first questions you ask should be directed to your employees.  What do they need to deal with the immediate problem? How can you help get them the help they need, quickly? These questions not only demonstrate your support to your team but instructs them to take action.

The next set of questions are to gather information.  How many people were initially, directly affected by the crisis issue?  Follow that with questions about how to prevent new victims from being negatively affected by the same crisis in the coming hours.

These questions upfront are necessary to gather the information you need to make strategic decisions and ultimately later, proclamations for the future.

Even when talking to reporters, customers or the public, you should still focus on asking questions during the first 24 hours, not giving answers.

During the first 24 hours avoid making declarative statements or accusations against others that commit you or your company to certain actions. Avoid giving definitive answers or suggesting long-term solutions that could be considered controversial as your statement will come across as opportunistic instead of as a genuine solution.

The only initial statements you should make are holding statements (see our earlier blog entitled Part 1 of what to do in a PR crisis). Otherwise, you essentially should be rephrasing and sharing the questions you asked your staff and the answers you were given.  Basically you’re going to say that your team is still investigating details of the incident to make sure it never happens again, but your immediate priority is to better understand the full impact to those effected and how best, and most quickly to help them.

It’s only on day two, after more facts are known and cooler heads prevail, that you can start delivering answers and rallying support for specific actions. 

If there’s a general uproar over the crisis, you can also ask rhetorical questions.  For example, if the crisis is a criminal act made against your company, ask aloud who would do such a heinous thing effecting so many. Share in the public outcry and frustration, but be careful in pointing blame outwards if you suspect a member of your team might be involved.

As the leader, your job when a crisis hits is to ask questions and support your teams in resolving the immediate threat.  After the immediate pressure of the crisis subsides, your job refocuses into identifying what caused the problem and initiating a long-term fix to avoid a repeat of the crisis and regain the confidence of your customers and the public.

A fantastic example and story of how to deploy the 24 hours of questions before providing answers strategy can be heard in a podcast called Without Fail where in an episode featuring Dayton, Ohio Mayor Nan Whaley talks about the immediate aftermath of the mass shooting outside a Dayton entertainment area called the Oregon District. Here’s a link to the episode https://gimletmedia.com/shows/without-fail/v4h8ow including a transcript of the discussion.

Does Your Company Have a Media Emergency Playbook?

by Josh

How your Company Can Win By Preparing for a Media Crisis Like It’s a Game.

Remember from childhood the game “Mad Libs”?  It’s the grammar game where there’s a one-page story with a bunch of missing words in the narrative.  The game leader asks the other kids to yell out what’s called for in the blank space- like a Verb, or a City name, a person’s occupation, an Adjective, etc.  After all the missing words are filled in, the game leader reads the now silly story to the enjoyment of the other kids who help contribute to the narrative. 

Games are fun, but some games are more important to win than others.  If you want to your company to win during a media emergency/PR crisis, you need to prepare in advance.  One way to win is by copying the Mad Libs game structure to creating a media emergency playbook your company can use when needed.

Let’s face it, it’s not IF a media emergency will occur, but WHEN.  A bad response can create a significant, lasting negative perception for a company, while a well-handled crisis can earn you long-term customer, employee and investor loyalty. The good news is that it’s possible to manage a crisis well, aided a little bit of planning.

Here are some tips to create a media emergency response plan.

Start by creating a list of the five most likely negative crisis scenarios that could happen to your company. 

For example, if you have employees driving company branded vehicles, a likely crisis could be a bad crash.  If you have employees performing manual, skilled labor, maybe there’s potential for a significant injury or loss of life. If you handle personal information or credit card information, there’s a significant risk of a hack or stolen data.

Create a one or two paragraph written statement for each scenario of how you would respond. 

The initial statement is simply to acknowledge the issue and demonstrate to the public and media that you’re taking the issue seriously and professionally and are investigating it to gather more facts.  It isn’t supposed to be detailed nor is it to explain how you’re fixing the problem.

This initial statement (often called a holding statement) will give you time to provide a more meaningful update (several hours or even a day) later, when you would share more details and examples of how you’re dealing with the situation.

Get sign-off from Executives, Legal team, etc. on your proposed statement.

Get approvals for your template statements now, before the crisis scenario actually occurs.  Examples would be Executives or the Legal team, who most normally would delay a response in the moment because they’d insist on reviewing and wordsmithing it first.  With your pre-approved response, all you’ll need to do is “fill in the blanks” and update some of the details like names, locations, other vital stats, etc.  With the initial media statement out of the way, you will save the entire team significant time allowing them to focus on the actual crisis and to help get it resolved.  Your fast response will also help protect your reputation and influence the public’s response when they learn about the crisis.

Start over and create another list of five potential scenarios which may be less likely to occur, but which scare you (or your CEO) the most. 

Maybe it’s a #MeToo scenario, or fear of an employee being arrested at work even though their crime has nothing to do with your business.  Go through the same process of preparing a short response and getting Executive and Legal approvals.

Strategically share the Media Emergency Playbook with key Executives and company spokespeople.

Not everyone should get a copy of your template responses.  Only share it with the handful of people most likely and authorized to share them with reporters on short notice.  These aren’t public documents for all to see in advance.  While the circle of people with copies should be small, it needs to be a large enough group where the people who ultimately need them can’t locate or find them. Especially in the event the most obvious people are on vacation and/or unreachable. 

While there’s a lot more to be done to properly prepare for, let alone handle, a crisis, having a “Mad Libs” style media emergency playbook is a great start for any company.

Welcome to the Nerd Zone

by Josh

Out of nowhere, a silly gif image made me swell with pride as a small business owner.

A couple weeks ago, a new employee joined my team.  At the end of her first week, she sent a note to her coworkers thanking everyone for making her feel so welcomed and for helping her to learn our processes, resources, etc.  

Another employee quickly responded with a gif of Stephen Colbert saying: “Welcome to the Nerd Zone, My Friend!”

I know that shouldn’t be one of the gratifying moments I’ve had as a business owner, but it felt that way.  Building a culture for a company is hard. You can be a good person, but not fit because company culture is a mix of personalities, passions, and experiences.  Culture is more than simply the employees that work for the company, but the clients that employees serve.   It’s why we have a “no jerks” policy (which includes both co-workers and clients).

I say this admiringly… while they might be cooler than I am personally, collectively my team is a super cool collection of nerds, dorks, and dare I say it, geeks. We aren’t for everyone, and we don’t want to be.  I want to work with people who are passionate about earning stories and getting results for their clients.  I assume those same likeminded people enjoy working here because we’re focused, like to work, and abhor office drama.  

Our clients tend to be similarly driven- albeit individually as people most are more “cool” than we are.  It’s when we see the same nerdy passion that we know we’re a good fit.  A “normal” person might think a company is boring.  It’s hard for some outsiders to see that electrical contracting has so many interesting stories attached to it, or that there are so many different neat facets and angles to topics like orthopedics or generic medicines. But get together two people with a similar interest or knowledge base and the excitement and passion you witness during a discussion can become riveting. 

That’s what we look for in a client. People who think their business or industry is fascinating, even if the general public (or a reporter) may not initially see it.  Passion is what’s contagious, and we want to catch your disease. Don’t forget, the word influenza (flu) is very similar to influence.   We want to spread your “cool flu.” 

Yes, we’re proudly in the nerd zone. You’re welcome here, too.  Click here to drop us a line and join us in the zone. 

The Best Time of Day and Strategy to Contact Newspaper and Magazine Reporters

by Josh

As a former reporter, who transitioned into public relations, I’m well aware that reporters can be quirky, irritable and hard to reach. Not that I ever was any of those things.

In any case, if you want to play in the news media sandbox, to get your business’ news out to the public, you might find it useful to follow my advice for reaching them and getting their attention. It’s a matter of respect for them and their time.

It’s no secret news media staffing has been shrinking for close to 20 years and that means far fewer reporters are pressed to cover more news with tighter deadlines in a 24-hour news cycle.

Here are six tips to help you connect with reporters and get the stories you desire.

  • Find the Right Reporters

First of all, get to know who is covering or likely to cover your business sector at weekly and daily newspapers, magazines and online, as well as at broadcast outlets and trade publications. It’s vital to find the right target for your pitch to a reporter or assignment editor.

Some media websites will have this information listed. But do a search on a reporter’s byline to see if they’re still covering that beat. Assignments change often and the websites aren’t always updated promptly. You can also find reporters and editors on Twitter, Facebook, LinkedIn and Instagram.

  • The Best Time of Day to Contact Reporters

Secondly, it’s important to figure out the best day and time of day to phone a reporter or send them an e-mail. After three decades of working in newsrooms, I can tell you that many reporters are reluctant to answer their office phone unless the caller ID shows up as a number they recognize. Good timing can help but getting past that hurdle can be difficult.

Developing a relationship via e-mail or in person as a trusted source is not easy but it’s the best way to overcome that challenge.

With that said, I recommend trying to reach a daily news reporter earlier in the day and generally avoid calls later than midafternoon when they’re likely to be busy reporting and writing on deadline. Most reporters during my era would arrive by 9 or 10 a.m. and would take some time to get coffee and start their workday.

A call or e-mail pitch might get more attention in that window from about 9:30 to noon. Maybe hit them up a little later if it’s a Monday morning.

  • The First Thing to Do When Calling a Reporter

After introducing yourself and your business, you should ask if the reporter is on deadline.

If they say yes, then give them a brief summary of why you’re calling. Let them know you’ve already sent them an e-mail with some details or that you will be sending an e-mail.

  • What do When Sending an Email or a Leaving a Voicemail.

When sending an e-mail or leaving a voicemail message,  quickly provide the five W’s of reporting – who, what, when, where and why – along with all your contact information and any social media handles you’re comfortable sharing. If you’re leaving a voicemail, lead with you’re your name and a callback number, and also end with it a second time. That way if they’re interested in your pitch and need to listen to a message again because they didn’t write down your phone number and name fast enough, they have it at the start of your message so they don’t need to listen through the entire voicemail again.

  • What To Do If the Reporter Doesn’t Call You Back or Respond to Your Email

If a reporter does not respond to your call, e-mail or voice mail, you can try a follow-up e-mail to persuade them to cover your news. But don’t hold your breath. You’ve made your case and they’ve made their decision that it’s not newsworthy for them.

Aim high with your first outreach and then move on to other reporters down the media food chain who might be more interested in your story.

  • When to Contact Reporters of Weekly Newspapers or Monthly Magazines

If you’re pitching to reporters at weekly or monthly publication, figure out what day they publish and when their deadline is for final copy. Magazines have long lead times and will often list this information online. Weekly publications usually have deadlines at least two days before distribution. Getting information to these outlets as far in advance as possible is going to pay the most dividends.

While legacy media outlets have been disappearing for decades, there still are a significant number of neighborhood and community newspapers, monthly lifestyle magazines, business publications and digital outlets with an appetite for well written news releases they can publish with little editing required.

In conclusion, don’t be intimidated by reporters and don’t be offended if a reporter doesn’t write your story.  Just do what you can to set yourself up for success.  You’re two steps ahead of the game if you can write a good news release and find the right publications and media for your target audience. If not, a good public relations company like 10 to 1 PR can write one for you. We also have trusted media contacts and a list of thousands of media outlets to help tell your story.

About the author: Before joining 10 to 1 Public Relations, Peter Corbett worked for three decades at the Arizona Republic, Phoenix Gazette, Scottsdale Progress and weekly newspapers in Flagstaff, Sedona and Verde Valley. He most recently served as a public information officer for the Arizona Department of Transportation.

What’s with the Marble Wall? Explaining Why Companies Should Invest in a Signature Piece

by Josh

When I first told people about my idea for a custom designed marble wall, some asked me if I was losing my marbles. It’s not your typical office artwork. There are flashing lights, bells and things that twirl. But once they see the 10 to 1 Public Relations marble wall, everyone loves it and just wants to watch it for a while because there are so many moving elements. 

The response grows even more favorably when they hear the story behind it and recognize how it visually demonstrates our unique strategic approach to public relations. They love how we’re using the marble run to showcase our team’s success on a regular basis, too.

I’ve been asked several times for the backstory on it, so I’ll share that in a moment. What I really hope this article does is encourage companies to invest in and promote some type of signature piece in their office that describes their brand and approach to achieving success.  Not just for their clients that visit their office, but for their staffs as well.

There are actually two different audiences that you’re doing this for. First are your office visitors, as you’re trying to give them something visual that they can remember that ties them to your brand or strategic approach. The second is your staff who see it or interact with it regularly.  It serves as an excellent reminder of your philosophy and the company culture whenever they see it and provides reinforcement and acknowledgement for their great work in promoting the brand. 

With that out of the way, here’s the backstory on our marble wall.  We recently moved into new office space and wanted to create something that would really stick out as a signature for the office.  Something worthy of sharing on social media, but also something that fit the company brand. 

To create this signature piece, 10 to 1 Public Relations commissioned an art piece that is a 4 ft. wide by 3 ft. tall marble run with a public relations theme that reflects our philosophy. 

We believe it takes 10 good things to be said about a company to make up for one negative comment, and our public relations strategies for clients generate lots of positive stories to create a “good will bank.” This helps our clients inoculate and protect their brands and their people when that negative story eventually occurs. 

We started out with an idea for a selfie-friendly wall graphic in our conference room that would reflect our philosophies towards PR. While the designs on their own were impressive, none felt right for 10 to 1 PR. 

Our team was trying to think of something unique around the 10 to 1 philosophy, and someone brought up the “drip” analogy that I use when describing our strategy to prospective new clients. The drip analogy refers to how small seemingly minor stories on their own (like new hire announcements or minor contract announcements) can add up to have a big impact. Like drips out of a faucet, if collected the water adds up and can be used however it’s needed in the future. We tried to think of alternatives to a faucet analogy and thought of a marble run where the marbles could each represent a different story and could be collected at the end like drips. 

That night I searched for artists that created marble runs and found Matthew Gaulden of Rolling Ball Structures. I sent an email to him and we quickly started talking about what a public relations themed marble run might look like. Ultimately, we came up with the following.

  • Bells that sound like the NBC news theme
  • A spinning “Breaking News” sign
  • An “On Air” light that would turn on
  • A press conference scene which would flash like flash bulbs
  • A spinning microphone
  • Reference to print and online media
  • A television set
  • A social media carousel

Matt added some additional elements including a waterspout where the marbles would drip out and be collected.

Every week, our team now counts out how many stories we helped our clients earn, and we do a “Running of the Marbles” to celebrate these successes. We then collect those marbles and add the count to a separate jar for the year. 

Since January, we already have more than 900 positive stories for our clients, and that number continues to grow daily. 

Every time we run the marble wall and share on social media our new count of stories generated for clients, it serves as a reinforcement; reiterating to our team, our clients, and our supporters that our 10 to 1 long-game public relations approach and strategy work, making it an office signature piece worth sharing. 

Click here to watch a short video with a tour of our new offices including the marble wall.

Rapid Growth Leads 10 to 1 Public Relations to Move into New Office Space

by Josh

More than 75 business and community leaders joined in celebration as 10 to 1 Public Relations held an open house and ribbon cutting on June 25 at its new Scottsdale offices located at 7320 E. Butherus Drive in Suite #205 at the Sky Peak building across the street from Scottsdale Quarter.

Over the past year, the strategic communications firm has added several new local, regional and national clients including Rosendin, Vantage Mobility International, Title Alliance, Platinum Living Realty, and Clinica Sierra Vista. After hiring additional staff to serve the expanded client roster, 10 to 1 Public Relations needed larger office space. The new offices are approximately three-times the size of the previous office, which was on the southwest corner of the 101 and Raintree, also in Scottsdale.

As 10 to 1 Public Relations’ reputation for results-driven public relations campaigns and strategies both locally and nationally has grown, companies have turned to us in rapid succession for building and maintaining their reputation and reach. I was honored to have so many people join us in celebrating this milestone achievement for the 10 to 1 Public Relations team.

Josh Weiss, President and Founder of 10 to 1 Public Relations

Weiss founded 10 to 1 Public Relations in 2012 after leading public relations efforts for several regional and national companies in the healthcare, public safety and transportation related industries. At the ribbon cutting, Weiss joked that while the offices look great thanks to the talented vision from interior designer Fabiola Sweis, it purposely lacks the millennial amenities many larger firms typically include like ping pong tables and beer on tap. But the firm did commission one signature for the office – a 4X3 foot marble run with a public relations theme.

We wanted to include something unique in our office that really connected with our philosophy that ‘it takes 10 positive stories to make up for one negative impression’, so we commissioned artist Matthew Gaulden of Rolling Ball Sculpture in Northern California to create a public relations-themed marble run,” said Weiss. “Every time we generate a positive news story for a client, we run a marble through the structure and collect it with other marbles that represent earlier stories we helped generate. So far this year, the 10 to 1 Public Relations team has already generated nearly 900 stories for its clients.

Josh Weiss

Click here to watch a short virtual tour of the office including of the marble run.

The Scottsdale Chamber of Commerce and City of Scottsdale Vice Mayor Linda Milhaven assisted with the ribbon cutting. Marc Pierce, Principal at Lee and Associates served as 10 to 1 Public Relations’ broker.

“At the ribbon cutting, I shared a quote that has motivated me in building my business: ‘I didn’t come this far to only come this far,’” said Weiss. “While I’m very proud of what we have achieved for our clients and how it’s allowed us to grow and move into this space, I’m more excited for what the future holds as we continue to expand and grow our team,” Weiss concluded.

The Public Relations Reason to Always Hold a Ribbon Cutting

by Josh

Congratulations! You’re moving into new office or retail space! 

You’ve already spent a lot of time and money moving in.  For public relations purposes, you really should spend a little bit more to host an open house or ribbon cutting. 

Here’s the part that might surprise you:  the purpose and success of the event has zero to do with how many people actually show up to celebrate in person with you. Here, we share some common misconceptions and best advice around hosting a ribbon cutting event:

It Doesn’t Matter if No One Shows Up.  The event itself isn’t about getting people to attend, it’s about educating people that your company is celebrating a milestone. It’s an opportunity for free publicity to demonstrate how strong your company is and why they should hire or buy from you.

The Event Can Be Months After You Actually Move In.  There is no need to rush an event, as you can hold a ribbon cutting or open house as late as six months after you have moved in. It’s totally understandable to want to get settled in the new office first, but make sure to schedule and promote the event date early, otherwise you will never get around to hosting the event and the opportunity gets lost.

Invite People Who You Know Won’t Attend.  Invite people who live out of state or who you know won’t attend your event.  They’ll appreciate the fact you thought of them, and it will give you an excuse to remind them that your company is doing well and able to help them if needed.

It Doesn’t Matter if the New Office is Smaller than the Old One.  Almost no one will realize it if your new offices are smaller than your previous one. All they’re going to know is you’re excited about your new space and, instinctively, they’re going to assume your company is growing and expanding. 

Let Your Local Chamber of Commerce Do Most of the Work.  We often work with clients who aren’t members of the local Chamber of Commerce. When they move into new space, we always encourage them to join their local chamber- if only for the ribbon cutting. 

The initial response is often that they don’t want to pay the typical $500 to be a member.  I turn around and ask them if they’d pay $500 for the Chamber to promote your event in their newsletters and social media, invite their members to your offices for the event, coordinate with elected officials to attend and speak at your event, and to bring the ribbon and over-sized scissors with them as they coordinate the short ribbon cutting ceremony.  When they say yes, I tell them, great!  And guess what: you get a free one-year membership along with all that publicity and ceremony coordination!

Invite those Key People Who You Want to Thank for Their Support.  There have always been people in your corner cheering you on.  They may be family members, friends, mentors, peers, it doesn’t matter. They deserve to be thanked, and their investment in time to you was so that they can attend an event like this to celebrate your success.  They don’t care if the event is fancy, all they care about is that you’re going to be there and that you’re proud of what you accomplished. Don’t rob them of that opportunity.

Use Social Media Before the Event: Use your social media channels, both professional and personal, to promote your ribbon cutting event.  Create an event on Facebook and invite your contacts to attend your ribbon cutting.  Write a personal note thanking people for their support to help you reach this milestone.  Yes, it may be “humble-bragging,” but you’ll truly be humbled by the warm comments you receive and all the likes congratulating you on this milestone.

Use Social Media During the Event.  If you have a nice crowd, consider recording some video or sharing it live.  Invite attendees to say nice things about your company on the milestone.  Regardless of how many people are in the room, you can live-tweet the event.  Encourage people to take selfies or other group pictures in your offices and share them online, tagging your company in the images.

Use Social Media After the Event.  Share photos and tell everyone how successful your event was, even if it really wasn’t.  It’s okay if it only ends up being you and your staff at your ribbon cutting, have someone take a photo of the group behind the ribbon.Use the photo in a post-event press release or social media posts.  No one will know how many people attended your event- as far as they know there were hundreds of people.

Keys to a Great Ribbon Cutting Photo

  • Have the key company leaders in the center of the ribbon holding the big scissors for the photo opportunity
  • Have people you appreciate/want to thank hold the ribbon on either end so that it’s straight and not dangling—but pick the people purposely as they’ll appear in the photos, so make sure it’s someone you like!
  • Ask EVERYONE in the room to join you behind the ribbon.  Let the company people be up front but have 40 or 50 people in the photo as it makes you look even bigger and stronger. Someone looking at the photo won’t know that there was no one watching.
  • Pose a few photos with everyone looking up before the cutting begins to make sure you have some decent images.
  • When cutting, remind everyone that they need to keep their eyes up toward the camera and not watch the ribbon falling/actually being cut. You’ll dislike the photo if the key people are all looking down at the falling ribbon and it won’t look as good when shared on social media. 
  • Hire a professional photographer to capture the event. The only way to guarantee that you will get great photos is to have someone who knows what they’re doing take the photo. You’ll be using these photos for days, weeks, and years after the event, so it is worth the investment to have a professional on site to capture the event.

Ribbon cuttings and open houses are great opportunities for business owners and staff to reflect on how far a company has come, and to demonstrate confidence in the company’s future. Celebrate your milestone and allow others to celebrate it with you!   

Awards Add Credibility to Your Business – Here’s How to Win Them

by Josh

How do you stand out in your industry? One way is to apply for industry and community awards that recognize your business savvy, your community involvement, or your individual leadership. Anyone can apply for these awards, but to actually win them takes a lot of planning, effort, and time. We would know, as already this year we have submitted dozens of award nominations on behalf of our clients and ourselves.

Just this month, 10 to 1 Public Relations swept the PR category at the American Marketing Association’s 2019 Spectrum Awards, the Valley of the Sun’s only award ceremony dedicated to recognizing both the art and science of marketing. Of the four award nominations we submitted for different public relations campaigns, we won them all!

10 to 1 Public Relations went four-for-four sweeping all the awards in the public relations categories at this year’s AMA Spectrum Awards in Phoenix!

We’ve become masters of crafting the perfect award nomination, so we thought we’d share a few tips with you to increase your chance of winning that next one on your bucket list:

  1. Be strategic – Don’t waste time applying for every possible award available. Think about where you’d like to enhance your credibility and focus on awards that would highlight that area. For example, if you want to be better known for your excellent customer service, identify awards with that specific focus.
  2. Absorb the judging criteria – Every award will usually list specific judging criteria. Spend time really understanding what the judges will be looking for in an award application, and make sure to include all appropriate information.
  3. Bold or highlight keywords or phrases in your application – You never know who will be looking at your application and under what circumstances, so make it easy for them to give you a favorable review. By bolding or highlighting keywords or phrases, you make it easy for the judge to find the content that they are looking for in their judging rubric.
  4. Plan ahead – By doing research on the available awards that make sense for you and your business ahead of time, you can create an annual award calendar so you can plan around deadlines. A rushed award application is rarely a winner, so make sure you realistically allow yourself enough time to submit a winning application.

Bonus tip: If you’re selected as a finalist but you don’t win, know that you’re still a winner! You can market and brand yourself as a “Finalist” in that award category, which is still a great accomplishment and something to be proud of.

Then, once you’ve secured that Finalist or Winner award, don’t just put the award on the shelf and forget about it! That’s when the public relations campaign kicks in, where you can promote yourself as a leader in local and national outlets within your community and industry.

It’s also worth noting that our “batting average” on award submissions is nearly .500, proving that we know how to attract the interest of selection committee judges. If you want some help in putting together an effective awards strategy to differentiate your business from the competition, we are here to help.

By Erica Fetherston, Sr. Account Exec at 10 to 1 Public Relations